Job Type: Full-time

Purpose of the Role:

Contribute to the store’s success by providing customers with relevant and accurate information, resolving queries effectively, and ensuring overall customer satisfaction.

Main Responsibilities:

Contribute to the company’s success through excellent customer service.
Act as a host/hostess for customers visiting the business premises.
Provide information about the business’s products and services through various channels.
Resolve customer queries and advise on business processes.
Ensure customer satisfaction and manage the cash desk, assisting with orders, exchanges, and refunds.
Oversee the business’s loyalty program and handle returned goods, liaising with relevant departments.
Record all transactions and minimize customer complaints.
Ensure speedy and reliable service to customers.
Comply with till policies, internal control procedures, and maintain a high level of service in various store areas.
Foster exceptional relationships with customers.
Enhance department efficiency to minimize customer waiting time.
Ensure all processes contribute to the quality of service offered to customers.
Requirements:

The successful candidate should possess the following skills, experience, and attributes:

Excellent communication skills.
Grade 12 or equivalent qualification.
Strong interpersonal relations.
Professional, empathetic, and friendly demeanor.
Previous retail merchandising experience.
Attention to detail.
Team player with excellent customer service skills.
Self-confident, hardworking, and leads by example.
Retail experience will be advantageous.
Customer service experience is an added advantage.
Passion for serving customers.
Friendly, helpful, confident, and engaging personality.
Genuine liking for working with people.
Exceptional customer service.
Curious and proactive with a proficiency in English.
Ability to multitask.

Contribute to the store’s prosperity by delivering pertinent and precise information to customers, effectively resolving inquiries, and ensuring overall customer contentment.

Primary Responsibilities:

Contribute to the company’s triumph through exceptional customer service. Act as a welcoming host/hostess for visitors to the business premises. Disseminate information regarding the business’s products and services through various communication channels. Resolve customer queries and provide guidance on business procedures. Ensure customer satisfaction and manage the cash desk, handling orders, exchanges, and refunds. Supervise the business’s loyalty program and manage returned goods, coordinating with relevant departments. Document all transactions and minimize customer complaints. Ensure prompt and reliable service to customers. Adhere to till policies, internal control procedures, and maintain a high service standard in different store areas. Cultivate outstanding relationships with customers. Optimize department efficiency to reduce customer waiting time. Ensure all processes contribute to the quality of service provided to customers.

Requirements:

The ideal candidate should possess the following skills, experience, and qualities:

Exceptional communication skills. Completion of Grade 12 or equivalent qualification. Strong interpersonal skills. Professional, empathetic, and amiable demeanor. Previous experience in retail merchandising. Detail-oriented with a team-player mindset and excellent customer service skills. Confident, diligent, and leads by example. Retail experience is advantageous. Customer service experience is an additional asset. Passion for serving customers. Friendly, helpful, confident, and engaging personality. Genuine enjoyment of working with people. Exceptional customer service. Curious and proactive with proficiency in English. Ability to multitask.