Service Advisor (Non-Technical) for Mercedes-Benz, Administrator of Administrative Services This is Constantia Kloof. Information and the Closing Date: 2024-06-17 The number of reference is MOT240611-5. Administrator: Service Advisor (Non-Technical) is the title of this position. It is Mercedes-Benz. This is Constantia Kloof.The Department or BranchThe Mercedes-Benz brand This is Constantia Kloof.Job Type Classification SystemLong-lastingPosition: Town or City LocationJohannesburg, South AfricaLocation – Region or ProvinceGauteng ProvinceLocation: South Africa, an African nationDescription of the Job Managing the flow of work within the service department, including coordinating between service advisers, foremen, and clients Maintaining timely communication with service clients regarding all service bookings and progress Having the ability to work with all of the many stakeholders while also being a team player A daily and punctual opening and closing of the workshop should be ensured. The safety of automobiles, including those that are secured in workshops and keys that are locked in a key safe, should be ensured.
ensuring that the keys to the vehicles are locked in a key safe and that the vehicles are parked outside first thing in the morning The process of ensuring that work cards are signed and comply with the standards of the MBSA Providing assistance and timely advice to Technicians regarding quotations Ensure that the Controller, Foreman, Service Manager, and Service Receptionist are provided with assistance. In accordance with the criteria of the MBSA, maintain a five-day turnaround time for items that have been ordered to the workshop. In the event that it is necessary, make sure that all vehicles that have specific complaints are put through a test drive with either a Foreman or a Quality Controller before the customer leaves the dealership.
Make sure that each and every vehicle is put through its paces. Overview of the Position The Mercedes-Benz brand In the present moment, Constantia Kloof is looking to fill the position of Service Advisor, who will report to the Service Manager. This role will be suited to a person who has the capacity to sustain high levels of service on an on-going basis, ability to give exceptional customer service.
Customer Service Responsibilities That Are Particular to the Role: Charged with ensuring that customer service is maintained in accordance with predetermined standards Check that the correct diagnosis is made in accordance with the customer’s symptom descriptions. The individual in charge of the pre-costing and billing of automobiles prior to the customer’s collection of such vehicles Assumes responsibility for providing consumers with ongoing updates regarding progress and delays Assumes responsibility for following up on inquiries and complaints from customersAdministration: [The] Ensure that all daily planning is effective.
It is your responsibility to write the employment cards in advance. In charge of the documentation of claims that do not fall under warranty Manages the work that is currently being done (also known as “work in progress”). Keeping an eye on and managing the cash that is overdue Competencies and previous work experience Education as well as experiences: At least a high school diploma is required. Computer literacy is required, with familiarity using Kerridge being preferred. Two to three years of experience working in the same or a comparable capacity. It is preferable to have knowledge of the automotive business. Mercedes-Benz certified service advisors are more desirable. Candidates that meet the requirements of the Employment Equity programme will be given precedence at Mercedes-Benz Sandton, which is an Equal Opportunity Employer.
It is required that applications be accompanied by a current curriculum vitae that details the applicant’s accomplishments, knowledge, abilities, and qualifications. Competencies and Personal Characteristics Skills and personal characteristics include the following: the ability to be self-motivated and resilient; integrity; the ability to work well with others; interpersonal skills (emotional maturity and cross-functional teamwork); the capacity to deal with pressure; and the ability to follow through.
