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Location: Sandton, Gauteng 2196 (Remote)
Job Type: Full-Time




About the Company

Our client is revolutionizing how eCommerce brands manage their merchandising. Using cutting-edge, AI-powered technology, they’ve helped online retailers optimize over $1 billion in sales and inventory—maximizing profit and aligning with business goals.




Who We’re Looking For

Are you passionate about eCommerce and customer success? This role is perfect for driven individuals who thrive in a startup environment and want to deliver outstanding customer support while helping businesses grow.




Your Key Responsibilities

Customer Communication: Deliver prompt and professional support via email and live chat.

Product Assistance: Guide users through the platform and resolve technical or usability issues.

Onboarding Support: Welcome and assist new leads during their onboarding journey.

Knowledge Base Contributor: Create and maintain helpful articles and resources in the Help Center.

Team Collaboration: Share feedback and insights with Product, Sales, and Marketing teams to improve customer experience.





What You Bring to the Team

Exceptional English Skills: Fluent in both speaking and writing.

Customer-First Attitude: Strong attention to detail and a problem-solving mindset.

Independence & Drive: Able to manage multiple tasks under pressure with minimal supervision.

Tech-Savvy: Quick learner, comfortable using digital tools and platforms.

Communication Rockstar: Clear, concise, and effective communicator.

Bonus Points For:

Prior customer service experience

Familiarity with eCommerce platforms

B2B environment experience






Why This Role?

Work remotely with a dynamic international team.

Be part of a growing startup with big ambitions.

Opportunity to expand your skills in eCommerce, AI, and customer experience.




Ready to Elevate Your Career?
Apply now and help reshape the future of online retail!




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