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ADvTECH – Johannesburg, Gauteng
Employment Type: Permanent
Rating: 3.5/5 (Company Average)

1. Role Summary

As the first point of contact for the ADvTECH campus, the Receptionist plays a key role in creating a welcoming and efficient environment. This position involves a wide range of responsibilities—from managing the front desk and switchboard to providing administrative and customer service support to various departments.

2. Front Desk Excellence

Greet all visitors, students, and parents with professionalism and warmth.

Maintain a clean, organized, and presentable reception area at all times.

Display and replenish marketing brochures and fact sheets.

3. Call Handling & Switchboard Operations

Operate the switchboard: answer, screen, and forward calls promptly.

Collect relevant caller information to direct them efficiently.

Record detailed messages and ensure timely delivery to staff.

Log all incoming calls on the service desk system.

4. Visitor Engagement & Customer Service

Offer refreshments to all guests.

Announce visitor arrivals and manage their routing.

Handle enquiries knowledgeably and provide accurate information on services offered.

Resolve customer complaints within 24 hours and ensure follow-ups.

5. Administrative Coordination

Manage boardroom bookings and update internal contact lists.

Assist with admissions, student sign-outs, and attendance records for events.

Consolidate feedback reports and maintain customer databases.

Support principals with scheduling, functions, and curriculum-related admin.

6. Courier & Mailroom Logistics

Receive and distribute incoming mail and deliveries.

Track outgoing courier items and compile monthly reports.

Ensure smooth coordination with drivers and external couriers.

7. Event & Campus Support

Coordinate transport for campus events.

Book appointments for student recruitment teams and assist with diary management.

Assist in setting up for school tours, open days, and internal functions.

8. Emergency & Safety Support

Serve as the emergency contact point for all urgent campus-related matters.

Administer basic first aid to students when required.

Conduct health safety checks (e.g., temperature screenings if needed).

9. Office Resource Management

Maintain stationery supplies and order labels when necessary.

Track and manage remotes, microphones, and technical equipment.

10. Desired Skills & Qualities

Technical Skills:

Switchboard handling

MS Office & MS Access proficiency

Time management and problem-solving

Familiarity with STASY or similar student admin systems

Soft Skills:

Strong verbal communication

Attention to detail

Professionalism and confidentiality

Patience, flexibility, and multitasking ability

11. Minimum Requirementsnts

Matric (Grade 12) or equivalent with typing proficiency

3+ years of experience in a fast-paced reception/admin role

Computer literacy essential (MS Office)

Knowledge of STASY or similar system preferred