Job Title: UI Claims Officer

Reference Number: HR4/4/10/843 (x10 Positions)
Location: Provincial Office – Western Cape
Salary: R269,499 per annum
Job Type: Full-Time (Permanent)

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Minimum Requirements:

• Education: Grade 12 / Senior Certificate
• Experience: 0–6 months (entry-level)
• Knowledge of:
  • Unemployment Insurance Act
  • Unemployment Insurance Contributions Act
  • Public Service Regulations and Act
  • Batho Pele Principles
  • Departmental policies and procedures
  • Customer care practices
• Skills:
  • Verbal and written communication
  • Active listening
  • Computer literacy
  • Customer service
  • Decision-making

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Key Responsibilities:

• Process Unemployment Insurance (UI) claims on the relevant systems in accordance with Standard Operating Procedures (SOPs)
• Register employers and validate employee declarations as per regulations
• Facilitate the timely payment of approved claims
• Respond to inquiries related to processed claims or other claims matters
• Handle administrative tasks within the department

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Application Details:

• Enquiries: Mr. Q. Bowman – Tel: (021) 441 8120
• Email Applications: Jobs-WC6@labour.gov.za
• Postal Applications:
  Chief Director: Provincial Operations
  PO Box 872, Cape Town, 8000
• Hand Deliver:
  Department of Employment and Labour
  No. 9 Long Street (Corner of Riebeeck & Long Streets), Cape Town
• Attention: Sub-Directorate: Human Resources Management, Western Cape

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Important Notes:

• Closing Date: 01 August 2025 at 16:00 (walk-in) / 00:00 (online)
• Submit your application using the new Z83 form (available at www.gov.za/documents) and attach a detailed CV in one PDF file.
• Clearly indicate the job title and reference number in the email subject line.
• Incomplete, unsigned, or incorrectly completed applications (including use of the old Z83) will be disqualified.
• Only shortlisted candidates will be asked to submit certified copies of qualifications.
• Foreign qualifications must be supported by a SAQA evaluation report (if shortlisted).
• Applications submitted via fax will not be accepted.
• Only shortlisted candidates will be contacted.

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Employment Equity:

The Department is an equal opportunity and affirmative action employer. It aims to promote representivity (race, gender, and disability) as outlined in its Employment Equity Plan.