Client Service Officer x13

Client Service Officer x13

Location: South Africa
Department: Employment and Labour
Application Deadline: 25 July 2025 at 16:00 (for walk-ins) and 00:00 (for online submissions)


Vacancy Details

The Department of Employment and Labour invites applications for multiple entry-level positions across various Labour Centres and Satellites in the Western Cape province:

  • Paarl Labour Centre – Ref No: HR4/4/10/507 (2 Posts)
  • Somerset West Labour Centre – Ref No: HR4/4/10/508 (3 Posts)
  • Swellendam Satellite Labour Centre – Ref No: HR4/4/10/509 (1 Post)
  • Ceres Satellite Labour Centre – Ref No: HR4/4/10/510 (2 Posts)
  • De Doorns Satellite Labour Centre – Ref No: HR4/4/10/511 (2 Posts)
  • Goodwood Satellite Labour Centre – Ref No: HR4/4/10/512 (1 Post)
  • Worcester Labour Centre – Ref No: HR4/4/10/513 (2 Posts)

Minimum Requirements

  • Educational Qualification: Matric / Grade 12 / Senior Certificate
  • Knowledge of:
    • Unemployment Insurance Act & Regulations
    • Unemployment Insurance Contributions Act
    • Public Finance Management Act (PFMA)
    • Protection of Personal Information Act (POPIA)
    • Treasury Regulations
    • Batho Pele Principles
    • Relevant departmental policies, procedures, and guidelines
  • Skills Required:
    • Strong verbal and written communication
    • Interviewing and listening
    • Conflict and time management
    • Customer service and interpersonal skills
    • Telephone etiquette
    • Computer literacy
    • Interpretation of relevant Acts
    • Ability to operate departmental systems

Key Responsibilities

  • Conduct initial screenings of client queries
  • Process applications for UIF (Unemployment Insurance Fund) benefits
  • Register continuation forms for UIF claims
  • Handle general administrative tasks in support of the Labour Centre

Enquiries

  • Mr. Q. Bowman
    Tel: (021) 441 8120

Application Submission Details

Email Applications: Use the correct email address for the Labour Centre you’re applying to and include the job title and reference number in the subject line.

Postal/Physical Submission:
Chief Director: Provincial Operations
PO Box 872, Cape Town, 8000
OR
Hand deliver to: Department of Employment and Labour,
No. 9 Long Street, Corner Riebeeck and Long Street, Cape Town
Attention: Sub-directorate: Human Resources Management, Western Cape


Important Application Instructions

  • Use the new Z83 application form, fully completed, initialled, and signed. (Available at any Public Service Department or www.gov.za/documents)
  • Submit your CV and Z83 form as a single PDF document in online applications. Do not submit JPEGs or photos—these will be rejected.
  • Do not use the old Z83 form. Incomplete or unsigned forms will lead to disqualification.
  • Only shortlisted candidates will be required to provide certified copies of qualifications and other documents during the interview stage.
  • Foreign qualifications must be supported by a SAQA evaluation report (if shortlisted).
  • No faxed applications will be accepted.
  • If you do not receive a response within 8 weeks of the closing date, consider your application unsuccessful.

Equity and Compliance

The Department is committed to achieving employment equity and aims to fill posts in line with its Employment Equity Plan, giving preference to candidates whose appointment will promote representivity (race, gender, disability).

Shortlisted candidates may undergo a practical assessment and will be subject to background checks, including criminal, credit, and qualification verifications.

By applying, you consent to the processing of your personal information in compliance with POPIA.


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