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📍 Location: Midrand, Gauteng
📅 Job Type: Permanent | ⭐ Company Rating: 3.6 / 5 (Fidelity Services Group)
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💼 About the Role
Are you passionate about delivering top-tier customer service? Do you have a knack for solving problems over the phone? Fidelity Services Group is looking for a proactive and professional Call Centre Agent to be the voice of our brand and assist clients with both service and product-related needs.
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🎯 Key Responsibilities
📞 Customer Support & Engagement
Manage a high volume of inbound and outbound calls
Understand and respond to customer needs, queries, and complaints with empathy and efficiency
💬 Sales Support
Promote and sell Umsuka products
Assist clients with completing application forms telephonically
🧩 Problem Solving & Troubleshooting
Guide users through technical issues and app navigation
Offer calm and patient support to de-escalate challenging situations
🔄 Communication & Coordination
Take accurate messages and redirect them to the appropriate team members
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✅ What We’re Looking For
Matric certificate (or equivalent)
Experience in a call centre or customer service role (advantageous)
Excellent verbal and written communication
Strong problem-solving and multitasking abilities
Proficiency in Microsoft Office and CRM tools
Willingness to work flexible shifts (evenings, weekends, holidays)
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🚀 Why Join Us?
Be part of a respected industry leader
Contribute to a customer-first culture
Enjoy a dynamic and fast-paced environment
Receive ongoing training and support
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📩 Ready to Apply?
If you’re committed to outstanding service and want to grow within a reputable company, apply today to join the Fidelity Services Group as a Call Centre Agent.
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