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📍 Location: Pretoria East
💰 Salary: R16,000 – R22,000 per month
📅 Employment Type: Permanent | Intermediate Level
🏢 Company: A leading law firm specializing in banking collections
🗓️ Closing Date: 08 July 2025
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🔎 About the Role
Are you a strategic leader with deep experience in collections and recoveries? Join a reputable legal firm and lead a high-performance call centre team focused on banking collections. We’re looking for a driven, analytical, and people-focused manager ready to elevate operational excellence.
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✅ Minimum Requirements
Matric / Grade 12 (Compulsory)
4+ years’ experience in a call centre or financial services environment as a manager
Background in banking recoveries and platform usage
Proficiency in Microsoft Office (especially Excel)
Clear criminal and credit record
Excellent command of English (multilingual is a bonus)
Willingness to work shifts, weekends, and public holidays
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💡 Preferred Technical Experience
Excalibur 4 (including admin functions)
Calibi, Rocketmailer, FICO, ABSA recoveries systems
Advanced Excel skills: Pivot tables, sorting, formulas
Experience with tools like Freshdesk
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🎯 Key Responsibilities
Lead, manage, and develop a team of call centre agents
Drive inbound and outbound recovery campaigns
Analyze book data and campaign performance
Design and implement collection strategies and workflows
Conduct performance discussions and coach staff
Manage rosters, leave approvals, and productivity tracking
Report on key metrics (calls, emails, SMS campaigns)
Interpret client KPIs and convert them into actionable goals
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🔑 What Sets You Apart
Strong leadership with a high EQ and IQ
Analytical and detail-oriented mindset
Proactive and solutions-driven
Excellent communication and coaching ability
Resilient under pressure and adaptable to change
Passion for collections strategy and campaign success
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🎁 Benefits
Medical Insurance
Pension Fund
Performance Bonuses
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