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Location: Cape Town, Western Cape
Job Type: Full-time
About Absa Bank Limited
With over a century of service, Absa Bank stands as a proudly African financial institution. Backed by regional and international expertise, we are committed to empowering Africa’s tomorrow—one story at a time. Be part of our exciting growth journey and help shape the future of banking in Africa.
Role Purpose
As a Cash Specialist, you will drive the sales of physical cash solutions to new and existing Business Banking and Enterprise customers. Your goal is to acquire new business, switch clients from competitor banks, and deliver exceptional relationship management.
Key Responsibilities
1. Sales and Revenue Growth
Identify customer needs and sell tailored physical cash solutions.
Meet and exceed sales, revenue, and acquisition targets.
Implement individual and regional sales plans aligned with strategic goals.
Generate leads via cold calling, referrals, and internal business partners.
2. Sales Execution
Execute sales campaigns and action all sales leads within SLA.
Negotiate pricing and finalize agreements.
Monitor competitor offerings and market trends to remain competitive.
Analyze sales performance and suggest improvements.
3. Relationship Management
Strengthen stakeholder relationships across the business.
Manage high-value customer relationships.
Collaborate with internal teams (Business Bank, Enterprise) to support sales growth.
Provide feedback and performance reports to management.
4. Customer Experience
Ensure seamless onboarding and migration of new clients.
Resolve complaints swiftly in line with Treating Customers Fairly (TCF) principles.
Uphold service quality and ensure customer satisfaction through value-driven solutions.
5. Risk and Compliance
Work with the Risk and Control Assurance team to maintain compliance.
Complete all required attestations and compliance training.
Adhere to internal control and risk mitigation practices.
Qualifications & Experience
Required:
Bachelor’s Degree in Business, Commerce, or Management (NQF Level 7)
Minimum 3 years in a client-facing role within the commercial or financial sector
Valid driver’s license (extensive regional travel required)
Preferred:
3 years of relationship management experience in financial services
Key Skills & Competencies
Sales and commercial acumen
Negotiation and persuasion
Relationship and stakeholder management
Risk awareness and compliance focus
Entrepreneurial thinking and adaptability