Quality Assurance Lead – Qatar Airways Cargo (Ref: 227843)

📍 Location: Doha, Qatar
👨‍✈️ Job Family: Cargo & Airport Operations
🗓️ Closing Date: 16 November 2025

Join the Global Leader Driving the Future of Air Cargo

The air cargo world is transforming rapidly—digitalisation, end-to-end automation, e-commerce optimisation, and digital freight marketplaces are redefining how the industry operates. As the world’s largest air cargo carrier, Qatar Airways Cargo continues to lead this revolution.

If you are bold, innovative, and eager to influence the next era of air cargo, this is your opportunity. Join our growing Cargo Business Optimization Team in Doha as a Quality Assurance Lead, and play a key role in elevating customer experience and operational excellence.

✈️ About the Role

As the Quality Assurance Lead, you will champion the implementation of quality frameworks and standards across QR Cargo systems and processes. You will analyse performance metrics, evaluate system releases, and drive continuous improvement to ensure our customers receive world-class service across all touchpoints.

Your work will enable seamless system performance, higher customer satisfaction, and data-driven decision-making across Cargo operations.

🔧 Key Responsibilities

Quality Assurance & System Governance

Develop and execute a comprehensive QA strategy for cargo applications and support services.

Define quality benchmarks, KPIs, and service standards in partnership with cross-functional teams.
Lead proactive quality control activities—including inspections, audits, and structured reviews.
Analyse performance trends and recommend improvements to elevate service desk performance and customer experience.

Testing & Release Management

Build and maintain test plans, use-cases, and scripts to validate application functionality and usability.
Ensure all releases are thoroughly tested according to change request requirements.
Document findings, highlight improvement areas, and support enhancement of release processes.

Knowledge Management

Build and maintain a dynamic knowledge base featuring troubleshooting guides and process documentation.
Implement structured knowledge management processes—categorisation, verification, version control, and content governance.
Train support teams to leverage the knowledge base effectively, improving resolution rates and service consistency.

Team Leadership

Lead a team of QA analysts and knowledge management specialists.
Set clear performance direction, mentor team members, and drive a high-performance culture.
Collaborate closely with support managers and stakeholders to resolve quality issues and embed best practices.

🌍 Why Join Qatar Airways Cargo?

At Qatar Airways, your ambition has no limits. You’ll work with global experts, tackle high-impact projects, and build a career defined by growth, innovation, and purpose.

Be part of a culture that sees the impossible as simply a new challenge. Here, your story becomes part of ours—a story built on excellence, vision, and an unshakeable drive to lead the industry.

🎓 Qualifications & Experience

Technical & Professional Expertise

Proven experience in implementing QA processes within cargo or logistics applications.

Strong understanding of service desk environments and operational workflows.
Proficient in QA methodologies, root cause analysis, auditing, and testing.
Strong analytical, critical-thinking, and problem-solving skills.
Experience with applications such as PROS, Salesforce, CROMIS, etc.

Leadership & Soft Skills

Strong communication and stakeholder management abilities.
Project management and change management expertise.
Ability to coach, delegate, and build cohesive teams.
Customer-centric, detail-driven, and committed to continuous improvement.
Knowledge management experience is highly advantageous.
Familiarity with Agile and DevOps practices.

🛫 About Qatar Airways Group

From humble beginnings with four aircraft, Qatar Airways has expanded into a world-leading aviation group with 12 business lines and global reach. Our journey is defined by resilience, innovation, and the relentless pursuit of excellence.

When you join us, you join a pioneering team shaping the future of aviation and cargo logistics.

📩 How to Apply

If you believe you’re the right fit and ready to contribute to our vision, please complete the online application form and upload your CV. We look forward to reviewing your profile.

Applyhttps://careers.qatarairways.com/global/JobDetail/Quality-Assurance-Lead/74321

Quality Assurers