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Location: Midrand, Gauteng
Company: First Technology Pty Ltd
Employment Type: Permanent
About the Opportunity
Are you detail-oriented, organized, and passionate about delivering exceptional service? We’re seeking a proactive and personable Returns Agent to manage and streamline the customer return process. This role is vital to ensuring customer satisfaction and supporting continuous improvement in our products and services.
Your Role in Our Team
As a Returns Agent, you’ll serve as the central point of contact for returned products. You will coordinate with internal teams, resolve issues efficiently, and help turn customer feedback into actionable insights.
Key Responsibilities
Return Management: Receive and process returned items in compliance with internal policies.
Problem Resolution: Investigate reasons for returns and determine if items should be repaired, replaced, or refunded.
Customer Interaction: Communicate with customers to explain the return process and update them on return status.
Cross-Department Collaboration: Work closely with quality control, customer service, and logistics teams.
Compliance: Ensure all return procedures follow applicable laws and company policies.
Data Tracking & Reporting: Maintain accurate logs of returns and resolutions.
Feedback Loop: Identify recurring return issues and provide suggestions to improve product quality and reduce return rates.
Process Improvement: Continuously refine the return process to enhance efficiency and customer experience.
What We’re Looking For
Education: Matric (Grade 12)
Experience: Previous experience handling customer returns is essential
Skills:
Excellent verbal and written communication
Strong organizational and multitasking abilities
Proficiency in Microsoft Office
A proactive, problem-solving mindset
Confidence in working independently and within a team
Why Join First Technology?
A collaborative and supportive work environment
Opportunity to make a tangible impact on customer satisfaction
A role that encourages innovation and continuous improvement
Ready to take ownership of a key operational function? Apply today and help us deliver excellence at every step.
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