Telesales Representative
The TWK Agri.
Count of reviews: 6
Gauteng’s capital, Pretoria
Specs of the job
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Job Category
Permanent
The following opening is now available at TWK Agri: Currently working as a Telesales Agent for the Insurance Department in Pretoria, Gauteng.
The following are the responsibilities and duties:
- Managing both incoming and outgoing calls in a polite and productive manner, guaranteeing outstanding customer service and resolving questions and issues raised by customers in a manner that is both professional and friendly.
- Maintaining a constant level of communication with clients by adhering to established scripts and procedures while communicating with them in order to meet the requirements set forth by the organisation.
- Figuring out what the customer needs, making product or service recommendations that are acceptable, and upselling or cross-selling where it’s appropriate.
- Keeping complete and accurate records of all interactions with and transactions involving customers within the CRM system.
- Keeping track of a large number of tasks and determining their order of importance in order to provide prompt resolutions and responses to consumer enquiries.
- Working together with other members of the team and different departments to collect information or escalate difficult client issues so that they can be resolved.
- Maintaining the Key Performance Indicators (KPIs) that have been established, such as the amount of time spent handling calls, the average amount of time spent waiting, and customer satisfaction scores.
- Keeping current on product knowledge, industry trends, and company procedures, as well as continually developing communication and problem-solving abilities through the use of chances for training and development.
- Keeping one’s cool and acting professionally when dealing with tough clients or situations, as well as being prepared to use techniques designed to bring the situation under control when necessary.
- Actively taking part on a consistent basis in team meetings, contributing to a constructive and cooperative atmosphere within the team, and discussing best practises.
Competencies and Authorizations:
- Certificate of Secondary Education Completion
- Proven experience working in the field of customer service or at a call centre is viewed favourably.
- Exceptional verbal and writing communication abilities in [language(s)], as well as the ability to effectively explain complicated material in a way that is both clear and succinct.
- Highly developed skills in active listening, empathy, and patience in order to comprehend the requirements of the customer and offer suitable options.
- Highly developed expertise with computers, including a rapid typing speed and the capacity to navigate several systems all at once.
- Prior experience with customer relationship management (CRM) systems and telephone technology is highly preferred.
- Capability of managing a high call volume while presenting a professional demeanour and giving outstanding customer service.
- Excellent problem-solving abilities and the capacity to think rapidly in a setting that is both fast-paced and dynamic are required.
- Flexibility and readiness to work a variety of shifts, including nights, weekends, and holidays observed by the government.
- Capable of successfully prioritising and managing one’s workload, in addition to having a high level of organisation and attention to detail.
- Capability to operate both independently and productively within a team, with a minimum of supervision required.
- Positivity, resiliency, and a willingness to learn and develop as a person are required.